We are a software business and we make our income by selling apps. We have no interest in gathering your personal data or tracking you. We only collect information as necessary to provide our services to you, as described below.
Buying from the Mac App Store
When you buy our apps from the Mac App Store, your order will be processed by Apple. Apple does not pass any of your personal information on to us. (We are therefore unable to assist with individual Mac App Store orders; order enquiries should be directed to Apple Support.)
Buying from our web store
When you buy an app from our web store, your order will be processed by FastSpring. FastSpring will pass us your name, address and email address. We retain this information so we can help you if you contact us about an order. We do not collect or store your payment details.
Using our apps
Some features of our apps require an internet connection. We do not want to be responsible for storing sensitive data, and so our apps are designed to avoid sending data to our own servers wherever possible. None of our apps send any data away from your device, except as described below under “Extensions”, “Update checking” and “Crash reporting”, or where otherwise explicitly indicated within the app.
Some of our apps offer the ability to install extensions that interact with third-party services on the internet. (For example, “send to Instapaper” or “translate with Google Translate”.) All such communication occurs directly between your device and the third-party using secure HTTPS APIs; our servers do not act as an intermediary. Your use of these extensions is subject to the policies of the relevant third-party services.
Where extensions require login details such as a username and password, these are stored locally on your device, in the operating system’s secure keychain. Your login details are never sent to our servers.
Our apps include update checking functionality. When auto-update is turned on, the app will periodically contact our web servers to see if an update is available. Update checking may send us anonymous system information such as app version and operating system version. You can disable update checking within the app’s preferences.
Our apps include crash reporting functionality. If a crash occurs, you may be presented with the option to send information about the crash to us. Crash reports are only sent with your explicit permission. Our crash reporting functionality is provided by HockeyApp.
Our apps keep local log files for debugging and diagnostic purposes. These logs may record the actions you take within the app. All log files stay on your device and are never sent to our servers.
Visiting our website
When you access our web site, your visit will be recorded in our server logs. The logs include your IP address, referrer URL, browser and operating system identifier, date and time, and error code.
There is no advertising or tracking on our website. We do not use any external analytics services.
We use Help Scout to provide the help chat widget on the website.
We have a mailing list for sending out marketing emails. You will not be added to our mailing list unless you explicitly request to be added. You can unsubscribe yourself from the mailing list at any time. Our mailing list provider is MailChimp.
Other third-party services
We also use the following third-party vendors to provide our services to you:
- Our web host is Gandi.
- Our email host is FastMail.
- We use Help Scout to manage our email help desk.
- We use Tokens when sending out App Store promo codes.
- We use GitHub to host public code repositories and track issues.
- We use PayPal to accept payments and donations.
- We use Twitter to communicate with you.
Changes to this policy