Definitions

I, me: Nicholas Moore, a sole trader in the United Kingdom doing business using the the trading name Pilotmoon Software. For business contact details, see about.

You: a customer who has bought a license for a product.

Product: a software application I have developed and own the rights to. My products include Dropshelf, DwellClick, PopClip, RapidClick and Scroll Reverser.

App Store: Apple’s Mac App Store.

Reseller: a business with whom I have an arrangement to sell licenses to end customers on my behalf (see Appendix A).

Notes: Text shown indented in this format is an additional explanatory note.

Free trials

Products may have a free trial mode which lets you try the software to see if it meets your needs. I encourage you to make use of the free trial before buying.

App Store purchases

Products you buy through the App Store are delivered to you by Apple using the App Store’s installation mechanism.

App Store purchases are subject to Apple’s standard End User License Agreement (EULA).

Apple’s standard EULA entitles you to install and use the product on any Mac that you own or control. To install your product on a new machine, sign in to the App Store using your Apple ID and find the product in the “Purchased” section of your account.

License key purchases

When you buy a license key, your payment is made to a reseller. License key purchases are subject to the following license agreement and terms.

License agreement

In consideration of the purchase fee paid by you to the reseller, I grant you a non-exclusive, non-transferable, non-sublicensable, perpetual, irrevocable (subject to payment of the purchase fee when due and payable, and subject to maintaining the confidentiality of the license key), royalty-free right and license to use the product, subject to these terms and the reseller’s terms.

License keys

You will receive a license key by email as part of the order process. The email will contain instructions on how to use it to activate the product. Activating the product removes all trial restrictions and purchase reminders.

The license key is unique to you and may only be used by you and, for a multi user license, any legitimate additional users. License keys have the following restrictions:

A multi user license is appropriate for a business who wants to buy a product for use by several employees. Please specify the number of users in the quantity field at checkout. You will receive a single license key to be shared between the licensed users.

If you share, publish or otherwise allow use of your license key beyond that granted by the license, your license will be revoked and you may no longer use the product. In such a case, I may use technical means to disable the use the license key.

Update policy

Your App Store or license key purchase entitles you to lifetime use of the version of the product that was available at the time of purchase. I may, at my sole discretion, provide updated versions of products in future, either as free updates (downloadable from the App Store and/or activatable using your existing license key), or as paid updates requiring a further purchase or subscription.

Transfer policy

App Store and license key purchases are separate license agreements and are not transferable between each other. Purchasing on the App Store does not entitle you to receive a license key for the same product. If you wish, you may buy a license key separately, in addition to your App Store purchase.

I am currently offering a 50% discount on license key purchase to existing App Store customers of the same product. Please email proof of your App Store purchase to support@pilotmoon.com and I will send you a coupon code.

Refund policy

Refunds of App Store purchases

App Store purchases are subject to Apple’s refund policies. If you want a refund for your purchase from the App Store, please contact Apple support.

Refunds of license key purchases

For license key purchases, you may request a refund from from me for 30 days from the date of purchase. You do not need to provide a reason. To request a refund, email me at support@pilotmoon.com, stating your purchase order number and the email address you used for the purchase. I will ask the reseller to send back the money in full. After you receive the refund, your license will be revoked and you may no longer use the product.

You may also have the right to request a refund directly from the reseller, according to the reseller’s terms and conditions.

I make a loss on all refunds due to transaction fees. Therefore, I ask that you make use of the free trial before buying, and only ask for a refund in exceptional circumstances.

Subscriptions

Setapp

In consideration of the subscription fees paid by you to Setapp, I grant you a non-exclusive, non-transferable, non-sublicensable, perpetual, irrevocable (subject to your continued payment of the subscription fees when due and payable), royalty-free right and licence to use the product subject to these terms and Setapp’s Terms and Conditions.

Free software

I publish additional software and add-on extensions under free software licenses. Your use of such free software and extensions is subject to separate license terms, and is not included in the product license.

Privacy policy

See: Privacy Policy

Support

For help using a product, please contact me by email at support@pilotmoon.com and I will make my best effort to assist you.

Changes to these terms

I may update these terms from time to time, and I will publish the latest version here on the website. The terms published at the time of purchase will apply to that purchase.

Thank you for reading all the way to the bottom. I spent ages writing this! As a reward, I want to point you to this. —Nick

Appendix A: Authorized resellers and subscription services